Shipping Information

Firestone Store is owned and operated by Airway Avenue Properties Ii, LLC.

This Shipping Information page explains how we handle order processing, shipping timelines, flat-rate shipping fees, and delivery expectations.

1) Where We Ship

We currently ship to customers in the United States.
(If we expand to additional countries, we will update this page accordingly.)

2) Shipping Fee (Flat Rate)

We use a simple shipping fee structure:

  • Flat Rate Shipping: $8.55 per order

This means your shipping cost does not change based on how many items you buy, as long as the order is shipped in a single shipment under the same destination.

3) Taxes

  • Sales Tax: 0% (No sales tax is collected at checkout.)

Any taxes, duties, or fees imposed by local authorities (if any) are the customer’s responsibility. In most standard U.S. consumer orders, you should not expect additional fees at delivery, but local rules can vary.

4) Order Cutoff Time

To keep things predictable, we operate with a daily cutoff:

  • Order Cutoff Time: 5:00 PM (Pacific Time)

  • Orders placed before the cutoff are counted as Day 0 for processing.

  • Orders placed after the cutoff are counted as received on the next business day.

5) Order Processing Time (Preparation Time)

Processing time refers to the time needed to verify the order, prepare it for shipment, and hand it to the carrier.

  • Processing Time: 2–4 business days

  • Processing happens Monday–Friday (excluding major holidays).

Notes:

  • If an item is unavailable or there is an issue with the order details, processing may take longer and we may contact you for clarification.

  • During peak periods (major holidays or high demand), processing may extend slightly.

6) Shipping Time (Transit Time)

Shipping time refers to the carrier transit period after the package leaves our facility.

  • Shipping (Transit) Time: 8–10 calendar days

Transit time depends on the carrier network, destination, and seasonal volume.

7) Total Delivery Time

Your expected total delivery window is:

  • Total Delivery Time: 10–12 days
    (2–4 business days processing + 8–10 days shipping)

This is the standard timeframe customers should expect from placing an order to delivery.

8) Tracking

  • Tracking information is provided when available.

  • Once your order ships, you will receive a shipping confirmation with tracking details (if the carrier supports tracking for your shipment method).

9) Address Accuracy

Customers are responsible for entering the correct shipping address at checkout.

  • If an address is incorrect or incomplete, delivery may fail or be delayed.

  • If a package is returned due to an incorrect address provided by the customer, reshipping may require an additional shipping fee.

10) Delays and Exceptions

While we aim to meet the timelines listed above, delays can occur due to:

  • Weather disruptions

  • Carrier delays or peak season volume

  • Incorrect or incomplete addresses

  • Security screening or unusual delivery restrictions in certain locations

We are not responsible for delays caused by the carrier once the package is in transit, but we will help you track down the shipment where possible.

11) Contact

For shipping questions, order status, or delivery concerns, contact us:

  • Email: [email protected]

  • Phone: +1 (949) 380-0300

  • Address: 22982 Mill Creek Drive, Laguna Hills, CA 92653, United States